Emergencies are the one situation where speed genuinely matters. Burst supply lines, sewage backing into a home, and no heat in a freeze are dispatched immediately rather than scheduled.
What to do before we arrive
Shut off the main if water is actively flowing. If you are not sure where your shutoff is, the person answering the phone will walk you through finding it — that conversation costs nothing and often saves a floor.
Pricing after hours
The after-hours rate is quoted on the phone before dispatch, not discovered on the invoice.